Why the customer isn’t always right

We’re 100% positive you’ve heard the saying “the customer is always right” thousands of times before, right? Well, right. Except a recently posted article on the Huffington Post is telling us that that saying is wrong. We were caught completely off guard. It’s not often that you run into such a passionately written op-ed, and especially one that contradicts something everyone has heard through their lives. “The customer is always right” is most of the times meant to be the number one rule in business, but here are Alexander Kjerulf top five reasons to why this rule is wrong:

1. It makes employees unhappy

2. It gives abrasive customers an unfair advantage

3. Some customers are bad for business

4. It results in worse customer service

5. Some customers are just plain wrong

You can check out the reasoning behind each of his comments on his full article at the Huffington Post. But just from looking at these, what would you say? Do you agree with Alexander or do you believe that “the customer is always right” still holds true these days? Let us know what you think! (Huffington Post)